โ€œFREE CND Shipping On All Purchases Over $119โ€ and ๐Ÿ“ž 604-558-0117

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Connect With Us

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2241 Granville St, Vancouver BC, V6H3G1

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info@vokadeka.com

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(604) 558-0117

SHIPPING + RETURNS

General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Delivery Options:
  • Free tracked shipping in Canada over $119 CD.
  • Flat rate $25 Shipping to USA.
  • Free in store pick up.
Delivery Time:

In Canada deliveries take about 3-10 business days depending on location. Shipping to the USA 10-21 business days. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. Unless there are exceptional circumstances, we make every effort to fulfill your order within [2] business days of the date of your order.

Delivery Instructions:

[You can provide special delivery instructions on the check-out page of our website.]
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Damaged Items in Transport:

If there is any damage to the packaging on delivery, contact us immediately at info@vokadeka.com.

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. Items must be sent back within 10 days of the delivery date.
If you receive a defective item, please contact us immediately at info@vokadeka.com with details and photos of the product and the defect. We will respond accordingly and advise you then.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement because of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

To follow-up on the status of your return, please contact us at info@vokadeka.com.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to products during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Thank you for choosing Voka Deka Esthetics!